Common problems when screensharing with Internet Explorer

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javaicon1. Java is not installed on your computer

How can I check if Java is installed?
1. Go to
2. Click the Agree and Continue button.
3. Follow instructions.

How do I install Java for my Windows?
1. Go to
2. Click the Free Java Download button.
3. Click the Agree and Start Free Download button.
4. Save the installer file to your computer and run the installer file.
5. Restart your browser.

How do I install Java on my Mac?
1. Go to , download the jre-8u31-macosx-x64.dmg file. Review and agree to the terms of the license agreement before downloading the file.
2. Double-click the .dmg file to launch it.
3. Double-click on the package icon to launch install Wizard.

4. The Install Wizard displays the Welcome to Java 7 installation screen. Click Continue.

5. On Standard Install on Macintosh HD, Click the Install button.

6. After the installation has completed, a confirmation screen appears. Click Close to finish the installation process.

ieicon2. Java plugin is disabled on Internet Explorer

How do I enable the Java plugin on Internet Explorer?
1. Click the Options icon on the right side of the browser toolbar, Select Internet option, or

Click on the Tools menu and select Internet options.

2. Click on the Security tab and click the Custom level... button.

3. Scroll down to the Scripting of Java applets option.

4. Make sure the Enable radio button is checked.
5. Click OK  button to save your preference.

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